Shipping & Returns Policy
This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact our office or phone (02) 9550 2222 (9.30am to 4.30pm Monday to Friday).
Where we deliver
We will deliver to most addresses in Australia, but do not deliver to International locations. Street or P.O Box addresses are acceptable for standard items. We will require a street addresses for courier delivery of larger volumes of product.
How and When we deliver
We aim to get your order to you as soon as possible. Orders place before 2pm (AEST) Monday to Friday will be dispatched the next working day. Orders placed after 2pm (AEST) will be dispatched within 48 hours of your order.
You will receive your order in approximately 2-7 working days depending on your location.
If you are trying to estimate when your coffee will arrive please consider the following:
- Credit Card Authorisation and address verification must be received prior to processing
- Orders placed after 2 pm will be downloaded into the system for the following day
- Your delivery location
Cost of Delivery
Delivery charges are calculated on a per order basis according to weight and size of your order and your delivery address.
You will have the opportunity based on your postcode to view a finalised delivery charge on your order at the check out stage before you complete your order and make payment.
Acceptance of Delivery
Deliveries must be signed for upon request, and anyone at the delivery address who receives the product shall be presumed by Voodoo Coffee Company to be authorised to receive the products.
Unfortunately Voodoo Coffee Company and its carriers are unable to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during normal delivery hours, we recommend nominating a work address or address of a family member who will be available during delivery hours. When delivered by Australia Post you will need to collect your order from the nearest post office.
Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the carrier.
Delivery Problems
If your delivery has not arrived, please contact our office. If you wish to return a product delivered damaged or otherwise, please refer to our Returns Policy below.
Returns Policy
We take great pride in providing you good quality products and do our best to ensure they arrive to you in the best possible condition.
The return of goods will only be accepted if the goods are found to be faulty or defective. In these cases, Voodoo Coffee Company will replace the goods at its own expense.
Where the goods are found not to be faulty or defective, the customer may be held liable for all costs relating to the return and replacement of the goods.
Any order cancellations must be received before 4:30pm the day before the intended delivery/shipment day. If the customer fails to cancel within this time period, the customer may be held liable for the goods and all moneys owing for the goods.
Where the customer refuses to accept delivery of ordered goods at the time of delivery, the customer may be held liable for the goods and all moneys owing for the goods and any applicable freight charges.